EXCEPTIONS: 
All sales of closeout and Clearance merchandise and bras, panties, all apparel, dresses and costumes are final. No returns will be accepted. 

Close Out and Inventory Clearance items are clearly marked
"Close Out" or "Inventory Clearance" on the product page.

Clearance Items and Close Outs are on first pay bases.

Free Gift Offers: 
Free Gifts On full returns must be returned unused and unopened or the value of the gift will be charged to your account. Partial returns may keep gifts in that offer price range.

Health Regulations: Prevent us from exchanging worn merchandise for your protection. However, providing that the merchandise has not been worn, damaged, or altered by you, and that all labels & tags are intact, acceptable merchandise may be exchanged with in 7 days after you have received it. Please use appropriate underguard protection while trying products on.

Exchange

Step 1

Carefully package the items to be returned and enclose instructions with tag or product description tag intact (including a copy of your packing slip or receipt is helpful) indicating want to exchange or future store credit. (be sure to indicate which item's) you would like. If there is a difference in price between the items you are exchanging, your credit card will be charged for the difference or issued store credit for the difference plus any shipping and handling charges. Please understand that FREE SHIPPING is for the original purchase only.

Shipping Charges are $7.00 for less than $50.00 in merchandise.

Step 2

Ship the package to Active Hours COD’s will not be accepted. We recommend purchasing insurance since we cannot be responsible for lost or damaged returns.

Step 3

Mail To:

Active Hours
1142 S. Diamond Bar Blvd Suite 154
Diamond Bar, Ca. 91765
909-396-4673

^ top